Nectar SMS is the right solution if you're looking for the system, providing users not only with texting services but with the advanced reports and analytics.
In Nectar SMS Analytics you can find the information about Total Inbound SMS Conversations, Total Answered Inbound SMS Conversations, Average First Response Time, Average Conversation Duration, and Total Outbound SMS Conversations for all the agents in your account.
Moreover, our user-friendly filter allows you to select the required date, agent, and the outbound SMS ID and you’ll be able to see the itemized report for each agent separately.
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